Delivery & Returns

⭐️ Christmas Letter Bundles will be dispatched from September 2018. Otherwise business as usual ⭐️

Delivery Costs & Times

*Advent Christmas Letter Bundle – Order by 21st November to make sure it arrives on time…we guarantee swift dispatch but Royal Mail Elves are busy at this time of year!

UK

Free delivery for orders over £5 – *Royal Mail Second Class mail

£3 for orders under £5 – *Royal Mail Second Class mail

£0.65 – Royal Mail First Class

*Royal Mail Second Class mail (aims to deliver within 2-3 working days from dispatch).

*Royal Mail First Class mail (aims to deliver within 1-2 working days from dispatch).


UK Tracked Express Delivery:

Royal Mail Special Delivery (to arrive by 1pm on the next working day, Monday – Friday.  Saturday orders will be delivered on Tuesday. Order must be placed before 10am Monday-Friday and will need to be signed for).

£7 for orders under £5

£8 for orders over £5

No refunds will be given until a reasonable length of time has been given to deem the parcel ‘lost.’  Replacements will be issued if your order still hasn’t arrived after 7 working days after the postal date. We must be informed if your parcel hasn’t arrived within 14 days of your order.

*REPRINTS due to customer error are made at half the price. 

 

Europe

Free for orders over £20 – **Royal Mail International Standard Delivery

£4 for orders under £20 – **Royal Mail International Standard Delivery

No refunds will be given until a reasonable length of time has been given to deem the parcel ‘lost.’ 

£10  for ***Royal Mail International Signed For Service

 

International (USA, Australia, Canada & New Zealand)

Free for orders over £40 – **Royal Mail International Standard Delivery

£5 for orders under £40 – **Royal Mail International Standard Delivery

£10  for ***Royal Mail International Signed For Service

 

*Royal Mail International Standard Delivery (aims to deliver within 3-7 working days from dispatch, but please allow 28 business days for delivery.

**Royal Mail International Signed For Service (aims to deliver within 3-7 working days from dispatch, but please allow 28 business days for delivery.

 

No replacement will be issued until a reasonable length of time has been given to deem the parcel ‘lost’.

If you would like to order from us but can’t see your country on the drop down menu, please email us at emily@internationalelfservice.co.uk and we’ll have a look at the delivery options for you.

 

Don’t forget to order your Christmas Letters Bundles to arrive in time!

Delivery sleigh

Tooth Fairy Letters will be posted by First Class Post!

The gang of five super cool fairies that write magical letters to your children - from the International Fairy Service.

What if my product doesn’t arrive in time?

If your order is needed for a specific event, we advise you to upgrade your delivery to the guaranteed, tracked Special Delivery service, as we cannot be held responsible for standard delivery items that are delayed by Royal Mail after we have despatched them on time.

This will mean your parcel will arrive next-day guaranteed, pre-1pm signed-for service with Royal Mail that is nearly 100% reliable and features a tracking number so that you know where in the postal network your parcel is.

How do I pay?

We accept payments via Paypal, and credit card payments through Stripe. You don’t need a Paypal account to make payment.

Secure payment via PayPal - PayPal account not needed

 

Returning items and refunds

What happens if I make a mistake?

Each order will be personalised and printed just for you so please check really carefully that you’ve spelt everything correctly as you’re completely responsible for this bit.

If you notice a mistake soon after you’ve placed an order and it hasn’t been printed yet, then we can amend it for you.

If you have received your order and notice a mistake, please get in touch with us as soon as possible, or at least within 5 days. If the mistake is on our part, or your product is faulty in some way, then we will apologise profusely and get a replacement to you as soon as possible. Unfortunately we can’t refund or replace items otherwise.